Terms and Conditions

1. What SlayTrolls Does

SlayTrolls monitors comments on a connected Facebook Page, uses AI to identify troll behavior, and hides qualifying comments via the Facebook Graph API. It is a moderation aid, not a guarantee — see Section 5.

2. Eligibility

You must be an authorized administrator of the Facebook Page you connect, and legally able to enter into these Terms on behalf of yourself or the business you represent.

3. Connecting Your Facebook Page

• You authorize SlayTrolls to read comments on your connected Page and to hide comments on your behalf via the Facebook Graph API.
• You are responsible for ensuring your use of the connected Page complies with Facebook's own Terms of Service and Community Standards.
• You can disconnect your Page at any time from your dashboard, which revokes our access going forward.

4. Pricing and Billing

• SlayTrolls uses a pay-per-result model: you are only charged for comments successfully identified and hidden as trolls. If nothing is caught, nothing is charged.
• New accounts start with a free trial as described on our pricing page. Current rates and trial terms are posted at slaytrolls.com/pricing and may be updated from time to time.
• Credits and billing details are shown in your dashboard.
• Credit purchases are final and non-refundable in cash, including any unused or remaining balance — whether you stop using the service, disconnect your Page, or close your account. Your unused credit balance stays in your account and continues to be used automatically for future troll hides for as long as your Page remains connected — "non-refundable" means it can't be converted to cash, not that it's forfeited. If a hidden comment is later restored as a calibration correction (see Section 5), the credit it used is returned to your account balance for future use, not paid out as cash.
• If your Page experiences a sudden surge in comments (for example, a viral post) and your credit balance runs out before all troll comments found during that surge can be hidden, those specific comments are permanently written off — they will not be hidden later, even after you top up your balance. Topping up restores hiding capacity going forward; it does not retroactively act on comments abandoned during an earlier shortage. We recommend keeping an eye on your credit balance, especially ahead of expected high-traffic events.

5. AI Moderation and No Guarantee

• Our AI decides what qualifies as a troll comment independently — not at your direction. Disagreeing with a specific call doesn't mean something's wrong.
• The moment our AI scores a comment as likely trolling, it's hidden immediately, without waiting on a human — before it can escalate, get screenshotted, or shape how other visitors see your Page. Comments we're highly confident about are hidden and confirmed right away, so protection isn't delayed; comments in a closer, more borderline range are hidden immediately too, but held for a quick human check before being treated as a repeat offender. You don't have to catch it or flag it yourself — your dashboard shows you everything that's been hidden, and anything you or SlayTrolls catch as wrongly hidden is restored, with its credit returned to your balance — keeping the system accountable without slowing down the protection itself.
• We don't promise to catch 100% of trolls, or to never flag one you'd have let through — no moderation system, human or AI, does either perfectly, and we'd rather be upfront about that than oversell it. What you're getting is a system that removes a large share of the trolling on your Page automatically, and keeps getting better calibrated to your Page's specific patterns the longer it runs.
• SlayTrolls reads comment text and certain image/attachment types to decide what qualifies as trolling. Not every comment format is scored — full scope of coverage is available on request.
• SlayTrolls depends on the availability of the Facebook Graph API and the Anthropic Claude API. We are not liable for service interruptions caused by outages, rate limits, or policy changes on either third-party platform.

6. Limitation of Liability

To the maximum extent permitted by law, SlayTrolls and its operators are not liable for indirect, incidental, or consequential damages arising from your use of the service, including but not limited to lost revenue, reputational harm, or comments that were not caught or were incorrectly flagged. Our total liability for any claim is limited to the amount you paid us in the 1 month preceding the claim.

7. Termination

You may stop using SlayTrolls and disconnect your Page at any time. We may suspend or terminate accounts that violate these Terms, abuse the service, or connect a Page they are not authorized to administer.

8. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will update the Effective Date and notify active customers via email or dashboard notice.

9. Governing Law

These Terms are governed by the laws of the Republic of the Philippines.

10. Contact

Questions about these Terms? Email us at elmer@slaytrolls.com.